Founder-led product
ReplyDesk — an AI that answers your WhatsApp for you
Customers message your business on WhatsApp at midnight and expect an answer. ReplyDesk replies in seconds — price, stock, delivery, booking — in Bangla or English, and hands over to you when it isn't sure.
- Sector
- AI / Customer messaging
- Status
- Demo build
- Year
- 2026
- Scope
- AI design, WhatsApp integration, Full-stack build
Built and owned by Xegency — not client work · shown with sample data
The problem
For most small businesses in Bangladesh, WhatsApp is the shop. Orders, questions and complaints all land in one chat app, and the owner is the only person reading it. Reply an hour late and the customer has already bought from someone else; reply to everything by hand and the day disappears into typing the same price again.
What we built
- 01
Connected to the official WhatsApp Business API, so it answers from your own number — no screenshots, no personal-account hacks that get banned.
- 02
Taught it the business: catalogue, prices, opening hours, delivery areas and policies live in one place, and every answer is drawn from that — it doesn't guess.
- 03
Added a safety net: refunds, complaints and anything it's unsure about go to a human instantly, with the whole conversation attached, and the AI goes quiet until you've replied.
- 04
Built a simple dashboard showing what was answered, what was handed over and which questions keep coming up, so you can see what customers actually want.
Where it stands
A working demo handles a full order conversation end to end — question, stock check, reservation, confirmation — in both Bangla and English. Shown here with sample data; looking for the first pilot business to run it on a real number.